Article originally published in Insurance Networking News.
Late spring 2005, the world learned that a crime ring that included call center employees of an Indian outsourcing company stole more than $300,000 from Citibank customers by tricking callers into giving up their PIN numbers.
The news sent shockwaves through the industry, as India was the premier destination for business process outsourcing in the world.
Many predicted that the Indian outsourcing sector would suffer as a result.
