Higher-level languages, automation, low-code and no-code development platforms, and better programming environments have been gradually reducing the need for IT staff to perform low-level, routine tasks for years so they can take on more innovative challenges. With generative AI, this trend is accelerating dramatically, and technology professionals will have to diversify their skillsets faster than ever to stay a step ahead.
That can soon become difficult however, since AI systems seem to be doubling in capability every three to six months. So another option for tech pros and their managers is to focus more on people skills instead.
Fortunately, emotional intelligence and communication skills are something people can change, says Ronald Placone, professor at Carnegie Mellon University, who’s done research in this area. “It’s not like personality, which is pretty hard wired,” he says. In fact, people normally gain emotional intelligence with age, he says. “But you can speed up that process,” he adds. “And when you do, you’ll be a more effective leader, keep people more engaged, and turn talent into performance.”
