In a February survey conducted by 3GEM on behalf of SnapLogic, out of 1,000 IT decision makers and transformation leaders, half say large enterprises already use AI agents, with 32% planning to implement them within the year. It also showed that 92% of respondents expect AI agents to deliver meaningful business outcomes over the next 12 to 18 months, and 44% trust AI agents to do as good a job as a human while 40% actually trust the AI more.
The definition of AI agent varies, and while some vendors give their chatbots cute names and rebrand them as agents, most experts expect them to do more than answer questions. For example, AI agents should be able to take actions on behalf of users, act autonomously, or interact with other agents and systems.
Agentic AI, as a distinction, typically takes things a step further, with enterprise-grade platforms to build, deploy, and manage agents, and platforms that allow agents to interact with one another and with internal and external systems.