CIO

Thanks to machine learning, companies can now begin to put the ability to determine the emotional value of communication to work. Here’s how organizations can capitalize.

Coupled with artificial intelligence, chatbots are seeing massive growth in use in an expanding array of domains, from customer service to employee interfaces.

Sentiment analysis, which enables companies to determine the emotional value of communications, is now going beyond text analysis to include audio and video.

Organizations seeking to better monitor IT assets are turning to artificial intelligence to get ahead of performance issues and to automate fixes before negative impacts are felt.

CIO–Information architecture ensures content and data is structured, organized, and categorized in an effective and usable way, thereby maximizing the value of your websites and applications.

CIO–The talent gap is the No. 1 impediment to AI success. Salesforce.com’s multipronged approach can provide IT leaders with a playbook for finding and upskilling talent where they may not have thought to look.

CIO–Artificial intelligence holds great business promise, but it takes more than a working model to create scalable, transformative change

CIO–In the hands of business users, low-code and no-code tools can be powerful — and risky. Here’s how IT leaders are setting up guardrails to ensure projects don’t go off track.

CIO–AI-powered process automation remains piecemeal, but new innovations are arising to fill the gaps, bringing the promise of fully intelligent automation that much closer.

CIO–Pressed by the need to fill skills gaps, organizations are turning to artificial intelligence to transform stagnant training approaches into continually evolving upskilling strategies.

Implementing artificial intelligence at the edge can not only reduce latency and networking costs but also improve security and unlock the power of distributed intelligence.

With AI moving from pilots to production, enterprises must establish cross-departmental oversight strategies focused on data quality, compliance, ethics, and more.

Business intelligence systems and strategies are being augmented with AI and machine learning to provide decision-making context and recommendations across the enterprise.

CIO–Instituting formal processes to embrace the learnings of small-scale AI efforts and promulgate them throughout the enterprise is essential to business transformation.